Terms of Service

1. Overview

1 Tree Emergency connects homeowners, insurance companies, and certified tree service contractors to facilitate emergency tree removal services. We provide a platform to streamline communication, scheduling, and coordination.

2. Eligibility

You must be at least 18 years old and able to form legally binding contracts to use the Services.

3. Account Registration

To access certain features, you may need to create an account and provide accurate information. You are responsible for maintaining the confidentiality of your account credentials.

4. Platform Use

• Homeowners can submit service requests.
• Contractors can apply to join our network and accept job assignments.
• Insurance companies can request service coordination on behalf of their clients.

We are a facilitator — we are not responsible for the quality of services performed by contractors or for any disputes that may arise.

5. Payments

Payment terms, when applicable, will be clearly stated during job scheduling or platform use. Additional terms may apply for insurance-related services or direct homeowner payments.

6. Prohibited Conduct

You agree not to:

• Violate any laws.
• Misrepresent information.
• Interfere with the Services or the experience of others.
• Attempt unauthorized access to any part of the platform.

7. Mobile Applications

1 Tree Emergency provides mobile applications for iOS and Android devices specifically designed for arborists in our network. These applications enable:

• Job assignment and acceptance
• Real-time work progress tracking
• Photo documentation of services
• Digital signature collection
• Efficiency monitoring and optimization

Use of our mobile applications is subject to these Terms as well as any additional terms presented within the applications. By downloading, installing, or using our mobile applications, you agree to these Terms.

8. Disclaimers

We provide the Services "as is" and make no warranties regarding the quality, timing, legality, or any other aspect of services provided by contractors.

9. Limitation of Liability

To the fullest extent permitted by law, 1 Tree Emergency is not liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Services.

10. Indemnity

You agree to indemnify and hold harmless 1 Tree Emergency and its affiliates from any claims, losses, or damages arising out of your use of the Services or violation of these Terms.

11. Changes

We may modify these Terms at any time. Changes will be effective when posted. Your continued use of the Services constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the United States and applicable federal laws, without regard to conflict of law principles. As we operate nationwide, specific state laws may also apply to your use of our Services depending on your location.

13. Contact

If you have any questions, please contact us at:

📧info@1treeemergency.com

(866) 320-7003