Privacy Policy

1. Information We Collect

• Personal Information: Name, email, phone number, address, insurance details, service needs.
• Usage Information: IP address, browser type, access times, and pages viewed.
• Location Information: If you permit location access when submitting a service request.
• Mobile Device Information: For users of our mobile applications, we may collect device identifiers, operating system information, and app usage statistics.

2. How We Use Your Information

• To provide and manage our Services.
• To connect homeowners with contractors and insurance companies.
• To communicate with you about jobs, updates, and support.
• To improve the platform and customer experience.
• For legal and compliance purposes.
• To optimize job assignments and track work progress for arborists using our mobile applications.

3. Information Sharing

We may share your information with:

• Contractors to fulfill your service requests.
• Insurance companies for claims-related services.
• Service providers who assist in operating our platform.
• Authorities if required by law or to protect rights and safety.

We do not sell your personal information.

4. Mobile Applications

Our mobile applications for iOS and Android devices collect and process information to:

• Facilitate job assignments and scheduling for arborists
• Track work progress and completion
• Process and store photos of job sites
• Collect digital signatures from customers
• Monitor efficiency metrics to improve service quality

You can manage permissions for our mobile applications through your device settings.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, understand usage, and improve the platform. You can control cookies through your browser settings.

6. Data Security

We implement reasonable safeguards to protect your information, but no system can guarantee 100% security.

7. Your Choices

• You may update or correct your account information at any time.
• You may opt out of receiving marketing emails by following the unsubscribe link in our communications.
• You may request deletion of your personal information, subject to certain exceptions required by law.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. State-Specific Privacy Rights

As we operate nationwide, residents of certain states (such as California, Virginia, Colorado, and others) may have additional privacy rights under applicable state laws. These may include:

• The right to know what personal information we collect
• The right to request deletion of personal information
• The right to correct inaccurate personal information
• The right to opt-out of the sale of personal information

To exercise these rights, please contact us using the information provided in the Contact section.

10. Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes by posting the new policy on our website.

11. Contact

If you have any questions about this Privacy Policy, please contact us at:

📧info@1treeemergency.com